Call Center Representative Resume Sample
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Douglas T. Brogan
Call Center Representative
Customer-focused call center representative with a track record of excellence in incoming and outgoing call centers. I was selected for a top-notch quality job in deadline-driven environments spanning archives, customer service, and sales. I have been working as a customer service expert for four years in the call center and hotel industry. Capable of managing a high quantity of calls on a regular schedule and committed to easily and rapidly tracking customer details.
Experience
- Throughout my tenure, I outperformed all call center volume, sales, and client satisfaction goals by up to 100 percent, 125 percent, and 150 percent, respectively.
- Answered client questions about products, order positioning, shipping, and packaging.
- Developed a streamlined checklist for tracking once-a-week compilations, which assisted in increasing team production outcomes by up to 18%.
- Maintain inbound sales queries about goods and advertisements, constructing rapport with clients over the phone instantly.
- Surpassed the number of calls, sales conversion, and client satisfaction objectives on a continuous basis.
- Respond to questions about products, shipments, and order processing with in-depth product expertise.
- Outstanding client service was offered exceptionally and swiftly welcoming all customers, offering menus, and responding to questions about specials, menu options, and ingredients.
- Paid close attention to detail when taking every order and delivering food to the appropriate customers.
- Prepared payments precisely by entering items into the register system and managing cash or credit card dealings.
- Transactions with clients were productive and useful, and phone protocol was gentle and comforting.
- Customer satisfaction was retained at 99 percent.
- I was able to quickly learn more than 150 product and service specifications.
- On a timely basis, I offered suggested data to managers.
- Solid track record of addressing complicated client concerns and developing viable solutions.
- A solid sense of priority combined with extensive product understanding encourages customer contentment and loyalty.
Education
Certification
1892 Aviation Way
Los Angeles, CA 90017