• Designed and implemented complex automation workflows across finance, HR, and customer service departments.
• Developed and deployed RPA bots to handle repetitive tasks, saving 20+ hours/week per department.
• Integrated AI-based decision engines into workflows to improve accuracy and efficiency.
• Conducted end-to-end workflow analysis to streamline processes and reduce operational redundancies.
• Created detailed documentation and standard operating procedures for automated processes.
• Led a team of 5 automation engineers to successfully execute enterprise-wide automation projects.
• Monitored workflow performance metrics and adjusted automation strategies for continuous improvement.
• Ensured compliance with security, data privacy, and regulatory requirements in all automation projects.
• Provided training sessions for staff on automation tools and best practices.

• Designed workflow solutions for multiple clients, enhancing operational efficiency and reducing manual workload.
• Implemented RPA solutions using UiPath and Automation Anywhere for invoice processing, customer onboarding, and HR tasks.
• Analyzed business processes to identify automation bottlenecks and recommended optimizations.
• Developed APIs and integrations to connect disparate systems for seamless workflow execution.
• Built dashboards to monitor automation performance and generate actionable insights.
• Collaborated with IT and business units to ensure smooth deployment of automation solutions.
• Conducted pilot automation programs and scaled successful workflows enterprise-wide.
• Mentored junior automation engineers and conducted internal workshops on best practices.
• Performed QA testing of automated workflows to ensure reliability and accuracy.

• Assisted in designing and developing automated workflows for HR, finance, and logistics departments.
• Supported the implementation of RPA bots to handle high-volume repetitive tasks.
• Collaborated with stakeholders to understand workflow requirements and provide automation solutions.
• Conducted process mapping sessions to identify inefficiencies and recommend improvements.
• Created and maintained workflow documentation for technical and non-technical teams.
• Assisted in integrating AI tools to enhance workflow decision-making.
• Tested and debugged automation scripts to ensure smooth execution.
• Provided training and support for staff to adopt new automated processes.
• Monitored and reported on workflow performance metrics to management.

Integrated AI models into customer service workflows, decreasing response time by 40%

Designed and deployed an end-to-end RPA solution automating invoice processing, reducing processing time by 65%