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Administrative Skills

Administrative skills refer to a set of abilities and competencies that are crucial for managing and coordinating various administrative tasks and responsibilities within an organization or workplace. These skills are typically associated with administrative professionals, such as administrative assistants, office managers, executive assistants, and similar roles. However, they can also be valuable for individuals in other positions who need to handle administrative duties effectively.

Here are some key administrative skills:

  1. Organization: The ability to efficiently manage and prioritize tasks, maintain records, and keep track of important information.
  2. Time management: Effectively utilizing time, setting priorities, and meeting deadlines.
  3. Communication: Clear and concise verbal and written communication, including phone etiquette, email correspondence, and interpersonal skills.
  4. Problem-solving: Identifying issues, analyzing situations, and finding practical solutions.
  5. Attention to detail: Being meticulous and thorough in completing tasks, reviewing documents, and maintaining accuracy.
  6. Multitasking: Handling multiple tasks simultaneously, managing interruptions, and switching between different responsibilities.
  7. Computer skills: Proficiency in using various software applications, such as word processing, spreadsheet management, presentation tools, and email clients.
  8. Record keeping: Maintaining organized and up-to-date files, databases, and records.
  9. Confidentiality: Respecting sensitive information and maintaining confidentiality when handling privileged data.
  10. Calendar management: Scheduling appointments, meetings, and events, and coordinating calendars for individuals or teams.
  11. Research and data gathering: Conducting research, gathering information, and presenting findings in a clear and organized manner.
  12. Customer service: Providing assistance and support to clients, customers, or colleagues professionally and courteously.

How to display administrative skills on a resume

Image for part: How to display administrative skills on a resume

When showcasing administrative skills on your resume, it's important to highlight your relevant abilities and experience clearly and concisely. Here are some tips on how to effectively display administrative skills on your resume;

  1. Create a skills section: Dedicate a section of your resume specifically for highlighting your administrative skills. You can title this section as "Administrative Skills" or "Core Competencies." List your skills in bullet points for easy readability.
  2. Tailor skills to the job description: Review the job description carefully and identify the key administrative skills the employer is seeking. Ensure that the skills you include in your resume align with those mentioned in the job posting.
  3. Use action verbs: Start each bullet point with an action verb to describe your skills. For example, instead of writing "Organizational skills," use "Demonstrated strong organizational skills by efficiently managing calendars, scheduling appointments, and coordinating meetings."
  4. Be specific: Provide concrete examples of how you have applied your administrative skills in previous roles. For instance, mention your experience in managing complex travel arrangements, maintaining confidential records, or streamlining office procedures.
  5. Quantify when possible: Whenever applicable, quantify your accomplishments to provide context and demonstrate the impact of your administrative skills. For example, mention the number of team members you supported, the volume of emails you managed, or the percentage improvement in efficiency you achieved through your organizational skills.
  6. Highlight Software proficiency: Include any relevant software or tools you are proficient in, such as Microsoft Office (Word, Excel, PowerPoint), project management software, customer relationship management (CRM) systems, or data entry software.
  7. Include relevant certifications: If you have obtained any certifications or training related to administrative skills (e.g., Microsoft Office Specialist, Certified Administrative Professional), mention them in a separate section or alongside your skills.
  8. Prioritize relevant skills: Place the most relevant and sought-after administrative skills toward the top of your skills section. Tailor the order and selection of skills based on the specific requirements of the job you're applying for.
  9. Be honest and accurate: Only include skills that you genuinely possess and can confidently discuss during interviews or in the workplace. Avoid exaggerating or misrepresenting your abilities.

What skills and achievements help you highlight your administrative skills

When highlighting your administrative skills on your resume, it's essential to include relevant skills and achievements that demonstrate your proficiency and accomplishments in administrative roles. Here are some skills and achievements that can help you emphasize your administrative abilities:


  1. Organization and time management: Showcase your ability to prioritize tasks, manage calendars, coordinate schedules, and meet deadlines effectively. 
  2. Communication: Highlight your excellent verbal and written communication skills, including phone etiquette, email correspondence, and professional interpersonal interactions. \
  3. Attention to detail: Emphasize your strong attention to detail and accuracy in handling administrative tasks, reviewing documents, and maintaining meticulous records. 
  4. Problem-solving: Showcase your ability to identify and resolve issues independently, find innovative solutions, and make informed decisions. 
  5. Technology proficiency: Highlight your proficiency in using various software applications and tools commonly used in administrative roles, such as Microsoft Office Suite, project management software, or CRM systems. 


  1. Improved efficiency: Highlight instances where you streamlined administrative processes, eliminated redundancies, or introduced new systems to improve overall efficiency. 
  2. Cost savings: Showcase any cost-saving initiatives you implemented, such as negotiating vendor contracts or optimizing office supplies inventory. 
  3. Project management: Highlight your successful coordination of projects or events, demonstrating your ability to manage resources, timelines, and stakeholders. 
  4. Training and mentoring: If you have trained or mentored colleagues in administrative procedures or software applications, showcase your ability to impart knowledge and support professional growth. 
  5. Confidentiality and discretion: Emphasize instances where you maintained confidentiality and handled sensitive information with the utmost discretion.

Key takeaways: Administrative skills

Here are the key takeaways regarding administrative skills;

  1. Administrative skills refer to the abilities and competencies required to manage and coordinate administrative tasks within an organization.
  2. Administrative skills are crucial for administrative professionals, such as administrative assistants and office managers, as well as individuals in various roles who handle administrative duties.
  3. Important administrative skills include organization, time management, communication, problem-solving, attention to detail, multitasking, computer proficiency, record-keeping, confidentiality, calendar management, research, and customer service.
  4. When displaying administrative skills on a resume, create a dedicated skills section, tailor skills to the job description, use action verbs, provide specific examples and quantify achievements, highlight software proficiency and relevant certifications, and prioritize the most relevant skills.
  5. Showcase achievements that demonstrate your proficiency in administrative skills, such as improving efficiency, cost savings, project management success, training and mentoring, and maintaining confidentiality.
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