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Hotel Manager Resume Sample

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Ryan J. Williams

Hotel Manager

Experienced hotel general manager with over 10 years of professional experience offering the best level of hospitality and customer care by making sure that establishments fulfil and surpass standards. Solid leader with a strong work ethic and committed to fulfilling budgets and thoroughly recording financials. Maintains by guiding and demonstrating to employees the benefits of exceeding their own standards to give the top job possible.

Experience

Hotel Manager
Hyatt, NY
2017-2021
  • Significantly increased guest satisfaction levels above 95% in all aspects.
  • Improved employee morale and handled labor relations difficulties.
  • The manager on Duty scheme was applied, leading to increased administrative engagement.
  • Created an evening management group focused on excellent productivity and predicting the demands of guests.
  • Each evening, I performed several property checks to guarantee staff efficiency and performance.
  • Involved in regular sales operations to introduce new business, enhance relationships with existing clients, and expand.
  • Accountable for monthly supply purchasing and capital expenditure spending.
  • Within company objectives and requirements, I oversaw the daily activities of this prolonged stay hotel, covering administration, guest relations, cleaning, and upkeep.
  • Constantly raised visitor satisfaction statistics, particularly in the aspects of hygiene and customer service.
Hotel Manager
Marriott International, Inc, NY
2013-2017
  • Conveyed all rules and regulations to the whole staff. Regular sessions were organized to deliver information such as business communications, policy evaluations, local land operations, and objectives.
  • Assess, analyses, and interacts facility performance utilizing a wide range of economic and non-financial information, such as manageable expenses, sales revenue, visitor happiness, and associate participation statistics.
  • For efficient cash management, executes pattern evaluation and forecasts.
  • Manages the budget for present and future expenses, and plans operations precisely to optimize income and profits.
  • Confirmed that all departments are informed of yearly objectives and performance targets.
  • Budget and financial strategies were carefully scrutinized.
  • Oversaw the training and hiring process of new personnel and administrative professionals.
  • Employee work schedules were arranged and tracked.
  • Update on performance and plans to the hotel owners on a continual basis.

Education

Master of Management in Hospitality
Cornell University Ithaca, NY
BS in Hotel and Tourism Management
New York University, NY

Certification

Certified Association Executive
Certified Special Events Professional
Certified Venue Executive
Destination Management Certified Professional
914-698-4582

4626 Taylor Street

Mamaroneck, NY 10543                     

Skills
Budgeting
Finance
Office management skills
Hotel operations
Conflict resolution
Multitasking
Project management
Languages
French
Spanish