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Medical Receptionist Resume Sample

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Lori J. Schacht

Medical Receptionist

Patient-centered and computer-savvy medical receptionist. Friendly and polite in all conversations with patients and teammates. At Royal Prince Alfred Hospital introduced a new CRM system for cancer treatment management, which reduced expenses by 25% and improving performance.

  • Excellent at managing office and administrative work in multi-physician clinics with a high volume of patients.
  • Efficient in handling patient entry/exit confirmations, validate healthcare, and gather third-party settlements.
  • Effectively arranging consultation booking, patient data, medical invoicing and financial details


Front Desk Receptionist
Royal Prince Alfred Hospital
  • Patients were individually booked and recorded to guarantee minimum wait period and optimizing ward productivity.
  • Developed a new online appointment platform, reducing physicians 10 hours of labor each month.
  • Collected cash receipts and filed the appropriate documentation to remedy any financial statement issues.
  • Conducted extensive market study to select and deploy a new CRM framework with complete documentation, which reduced expenses by 25%.
  • All patients received great customer service by knowledgeably addressing concerns, promptly resolving difficulties, and providing a comfortable environment.
Receptionist Assistant
St Vincent's Hospital; Melbourne
  • Admitted patients, checked statistical profile, and addressed payment arrangements.
  • Competent in managing patient enrolment approvals, healthcare validation, and third-party agreements.
  • Purchased office supplies as necessary and bargained with suppliers, resulting in a 15 percent reduction in monthly expenses.
  • Optimized the management of patient folders and practice information by implementing new methods that saved time, reduced mistakes, and expedited insurance claims by up to 80%.
  • Supervised cancer patient programs, assuring data input correctness and analyzing 400+ cancer patients and their corresponding follow-up appointments.


High School Diploma
Baulkham Hills High School


  • Stand-up comedy
  • Yoga Instructor - Organize weekend classes at Cliff Noble Community Centre
  • Blog writing
  • Tennis
  • Baking - Participated in cake competition and won 1st position.

16 Mnimbah Road

Allynbrook NSW 2311


MS Office
Medical Office Procedures
Physician Support
HIPAA Rules and Regulations
Patient Relations
Medical Terminology, Billing and Coding
Front-Desk Reception