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Office clerk skills: Resume and cover letter

Clerical work keeps an office running seamlessly and successfully. It entails a company's everyday administrative duties, like taking calls, scheduling meetings, sending faxes, and recording documents. Clerical and administrative skills are advantageous for an office clerk. Many workers must perform some level of clerical work. As a result, irrespective of your formal job title, such skills are essential. Clerical skills are especially beneficial for office clerks and receptionists. Personnel in these roles are responsible for a lot of the day-to-day operations of an office.

What are clerical skills?

Image for part: What are clerical skills?

Clerical skills, like submission, data entry, communication, and booking meeting are used in an office to keep things running smoothly. Mostly every office worker, irrespective of title, utilizes clerical capabilities on a routine basis; but clerical roles, including clerks, secretaries, and administrative assistants, use them to accomplish everyday tasks. Recruiters may search for clerical skills on a candidate's resume to confirm they have the fundamental skills required to keep the office running smoothly. A few clerical qualities are regarded as soft skills which are frequently used to describe employee personal attributes. Many are hard skills that workers can learn via on-the-job- training or experience.

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List of office clerk skills

The following are some common list of impressive clerical skills to include on a resume and cover letter;


To work in an office certainly require you to communicate with a large number of people on a regular basis. You communicate with clients, and workmates over the call, electronic mail, video chat, and in person. The skill to converse with others can enable you develop solid relationships and improve your quality of work. To perform your work well, you must have excellent communication skills. Competently crafting emails to customers or workers is a common example of written communication skills. Formal language that is free of grammar mistakes and simple to grasp should be used in the emails. Written communication skills also include the ability to utilize MS Word to create workplace documents such as notes, presentations, and other informative materials.

Basic computer abilities

A computer can help you with several standard clerical tasks. Basic computer expertise enable you to accomplish simple tasks such as data entry, which can involve entering vital information into a worksheet. That's why familiarity with Microsoft Office applications, particularly Microsoft Excel, can assist you in completing these tasks easily. Microsoft PowerPoint is a beneficial computer competency to have. Typing skills are also significant for personnel to understand and strengthen, as they can shorten the time it takes to complete a project. Standard computer software insight, like task-management processes or business messaging services, can also enable you stay efficient and interactive with other staff.


Employees must be allowed to detect errors in a venture before it is distributed. Managers value attention to detail and may look for it on a resume. Maintaining a detail-oriented mindset throughout each task assists to verify that you continuously publish high-quality work to supervisors or customers. If you are seeking employment as an office clerk, you may have to proofread supervisors' work to maintain there aren't any spelling mistakes or reliability issues.


All workers place a high significance on organizational skills. Such abilities can assist you in remaining efficient and productive. Monitoring both electronic and published papers submitted and saved allows you to rapidly discover vital papers if you have to extract them. Managers can also rely on organizational skills to confirm that sensitive data is kept in a safe location, minimizing the danger of it being misplaced or stolen. These abilities can also assist you in remembering upcoming initiatives, duties, and meetings. Writing notes during a presentation or work lecture allows structured workers to refer to valuable information later if needed.

Mathematical skills

Based on the role, you may be required to learn basic math and how to enter digits. Microsoft Excel is a popular pick for companies seeking to capture and arrange numerical data, and it is necessary in most bookkeeping, budget documenting, and accounting, office clerk roles, so you must be familiar with it. 

Critical thinking

Specified difficulties may occur that necessitate critical thinking or problem-solving abilities. Maintaining a calm mind and being flexible to difficult situations are useful qualities to have in an organization where unforeseen events can occur. Employees with critical thinking skills can evaluate a scenario and render a rapid and significant decision to rectify the problem. Having these capabilities allows you to keep the office running smoothly without compromising performance.

Time-management skills

The capacity to emphasize specific tasks and projects is a valuable skill that many businesses seek. Workers with strong time management expertise will know how to structure their time effectively to meet deadlines on time while also providing quality work.

Office procedure

Office procedures are the guidelines and criteria that govern how the personnel collaborates. Office procedures can be defined as a series of requirements and regulations that guide workers and assist them in running the office flawlessly. Documentation, client interaction, taking messages, and managing inbound and outbound calls that come under the scope of office duties.

Appointment scheduling

Discovering a slot left with the individual(s) you would like to meet is the process of scheduling meetings. Obtaining mutually available time, discussing follow-ups, sending emails, and developing new appointments are all part of the appointment-making process. Appointments must be scheduled in advance to establish that the times of consecutive meetups do not collide with one another.

Clerical Support

Clerical support is responsible for tasks that should be completed in every work environment to facilitate the company's future growth. Because they are simple and convenient to understand, these activities, which fall under the classification of clerical support, are usually assigned to entry-level personnel. Even though clerical tasks such as printing and filing are simple, they take time, and in many cases, other employees are involved with other tasks and are unfit to keep up with everything that needs to be done. So, many businesses hire clerical support personnel like office clerk who are entirely liable for these responsibilities.

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