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Call Center Representative Resume Sample

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Douglas T. Brogan

Call Center Representative

Customer-focused call center representative with a track record of excellence in incoming and outgoing call centers. I was selected for a top-notch quality job in deadline-driven environments spanning archives, customer service, and sales. I have been working as a customer service expert for four years in the call center and hotel industry. Capable of managing a high quantity of calls on a regular schedule and committed to easily and rapidly tracking customer details.

Experience

Call Center Representative
Fox Corporation, Los Angeles, CA
2017-2022
  • Throughout my tenure, I outperformed all call center volume, sales, and client satisfaction goals by up to 100 percent, 125 percent, and 150 percent, respectively.
  • Answered client questions about products, order positioning, shipping, and packaging.
  • Developed a streamlined checklist for tracking once-a-week compilations, which assisted in increasing team production outcomes by up to 18%.
  • Maintain inbound sales queries about goods and advertisements, constructing rapport with clients over the phone instantly.
  • Surpassed the number of calls, sales conversion, and client satisfaction objectives on a continuous basis.
  • Respond to questions about products, shipments, and order processing with in-depth product expertise.
Call Center Representative
PACE, Los Angeles, CA
2013-2022
  • Outstanding client service was offered exceptionally and swiftly welcoming all customers, offering menus, and responding to questions about specials, menu options, and ingredients.
  • Paid close attention to detail when taking every order and delivering food to the appropriate customers.
  • Prepared payments precisely by entering items into the register system and managing cash or credit card dealings.
  • Transactions with clients were productive and useful, and phone protocol was gentle and comforting.
  • Customer satisfaction was retained at 99 percent.
  • I was able to quickly learn more than 150 product and service specifications.
  • On a timely basis, I offered suggested data to managers.
  • Solid track record of addressing complicated client concerns and developing viable solutions.
  • A solid sense of priority combined with extensive product understanding encourages customer contentment and loyalty.

Education

High School Diploma
Los Angeles High School, CA

Certification

Certified Customer Service Specialist (CSS)
Certified Customer Service Representative (CCSR)
213-984-5544

1892 Aviation Way

Los Angeles, CA 90017                

Skills
CRM software
Data Entry
MS Office
Communication Skills
Active Listening
Flexibility
Problem-solving
Product knowledge
Typing efficiency
Language fluency