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Customer Service Engineer Resume Sample

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Paul J. Zurcher

Customer Service Engineer

Detail-oriented and committed Customer Service Engineer with significant expertise in electrical circuit design and equipment development. Outstanding communication and customer service skills ensure a comprehensive insight into product operation. Have technical debugging skills to resolve any provider challenges in a swift and professional way.

Experience

Customer Service Engineer
Worldwide TechServices, NJ
2017-2022
  • Deploy, debug, establish, and overcome all problems on high-tech devices at client locations in an assigned region.
  • To ensure customer satisfaction, I operated in a team setting with marketing, engineering, and technical.
  • Handled a remote region, which included preventative upkeep and modification timeframes, installations, expenditure, routine service suggestions, techniques and validated debugging devices like oscilloscopes and account management.
  • In the field, I instructed new hire professionals, handled on-call shifts, and tracked modifications for the location.
  • Specialist in-service equipment, such as computer software for entering service queries, complaints, and managing parts.
  • Customer issues were resolved in a quick, collaborative, helpful, and professional way.
  • Produced reports on device advanced challenges, product design, improvement, and customer issues.
Customer Service Engineer
Siemens Healthineers, Kearny, NJ
2013-2017
  • Serve as a particular matter representative on increased analytical difficulties due to expertise and an eagerness to spend the time necessary to examine and cultivate workable responses.
  • Recognize and facilitate extra support as appropriate to boost reliable daily operations, while conversing with the administration on a consistent basis to define priorities and to keep updated on the project's progress and any problems.
  • Establish in-depth technical expertise, devices, and tools mandated to rapidly analyze and assess potential issues, speed up configuration, debugging, restoration, and provide skilled and responsive service.
  • Measure service delivery, generate and evaluate activity documents, identify prospects for improvement and extra customer assistance and add value to increased performance, revenue growth, and cost-efficiency.
  • Finish job tasks in the most reliable, secure, and timely manner possible, when portraying the corporation professionally to clients, ensuring standard rules are pursued, and fixing issues rapidly.
  • Exhibit exceptional organizational, time management, and multi-tasking abilities, and the capability to prioritize tasks, while constructing a track record for professional competence, sincerity, and providing incredible work performance.

Education

Associate in Applied Science in Electronics Technology
Rowan College at Burlington County, NJ

Certification

Microsoft Certified Systems Engineer (MCSE)
Certified Systems Engineering Professional (CSEP)
Certified Network Computer Technician (CNCT)
Engineer In Training Certification (EIT)
908-993-0214

4673 Fairfax Drive

Parsippany, NJ 07054                     

Skills
Collaboration
Flexibility
Instrument Testing
Troubleshooting
Technical knowledge
Project management
Customer Training
Quality Assurance