Customer Service Representative Resume Sample
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Customer Service Representative
18 Atlantic Street, CA
Trustworthy and caring Customer Support Agent in the troubleshooting of applications and up-selling of Premium memberships. Dedicated to preserving outstanding records of customer contact.
- Listen carefully, solve issues creatively, and use tact and negotiation to produce win-win results. Strategic relationships and partnership-building skills.
- With the ability to create fruitful relationships, solve difficult challenges, and earn customer loyalty, an unwavering dedication to customer service.
- Proven track record in delivering customer service for public utility and insurance company employees in busy call center environments.
- Offered valuable sales hire with on-the-job preparation
- As one of the company's supervisors and instructors of both new and existing workers became the lead 'go-to'individual for new members and especially difficult calls.
- In any given week, an average of 350 inquiries was resolved and performance standards were consistently met in all areas (speed, precision, and volume)
- Assisted companies achieve the maximum scores in customer support (as evaluated by external auditors) won 100% marks in all areas, like social skills, active listening, problem-solving, and friendliness
- Appreciated in performance reviews for effort, persuasiveness, deep customer attention, and dependability