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Customer Service Representative Resume Sample

Tried and tested resume sample for your next job in 2021. Get a jump-start, by editing this Customer Service Representative resume sample. Just update this sample with your details, download and launch your career to new heights today!

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Paige Turner

Customer Service Representative

6134999222

18 Atlantic Street, CA

Skills
Workforce Planning
Customer-service
Customer relationship management
Sales Management
Results Oriented
Computer Knowledge

Trustworthy and caring Customer Support Agent in the troubleshooting of applications and up-selling of Premium memberships. Dedicated to preserving outstanding records of customer contact.

Experience

Customer Service Representative
Initech, CA
2016 - current
  • Listen carefully, solve issues creatively, and use tact and negotiation to produce win-win results. Strategic relationships and partnership-building skills.
  • With the ability to create fruitful relationships, solve difficult challenges, and earn customer loyalty, an unwavering dedication to customer service.
  • Proven track record in delivering customer service for public utility and insurance company employees in busy call center environments.
  • Offered valuable sales hire with on-the-job preparation
Customer Service Representative
Hooli Corp, CA
2013 - 2016
  • As one of the company's supervisors and instructors of both new and existing workers became the lead 'go-to'individual for new members and especially difficult calls.
  • In any given week, an average of 350 inquiries was resolved and performance standards were consistently met in all areas (speed, precision, and volume)
  • Assisted companies achieve the maximum scores in customer support (as evaluated by external auditors) won 100% marks in all areas, like social skills, active listening, problem-solving, and friendliness
  • Appreciated in performance reviews for effort, persuasiveness, deep customer attention, and dependability

Education

Associate's degree in Customer Service Management
Community college, CA
2011 - 2013
GPA: 3.9