Fast Food Resume Sample

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Tiffany C. Hollis

Fast Food

Energetic and customer-focused professional with 3+ years of experience in fast-paced food service environments. Skilled in order accuracy, food preparation, and maintaining cleanliness standards. Proven ability to work efficiently during high-volume periods while delivering exceptional customer service.

Experience

Crew Member

McDonald, Los Angeles

June 2023 - Present

Operated POS system: Processed 150+ customer orders per shift using the POS system with 99% accuracy, handled cash, credit, and mobile payments, issued refunds and receipts, and ensured transactions were completed efficiently.
Prepared food items: Followed company recipes and portion standards to prepare meals, ensured consistency in quality, monitored ingredient freshness, and adhered to food safety guidelines to maintain high standards.
Maintained cleanliness and sanitation: Cleaned and sanitized workstations, equipment, and dining areas, followed health department regulations, disposed of waste properly, and ensured food safety compliance to prevent contamination.
Cross-trained in multiple roles: Learned and performed duties in all station positions, including grill, fryer, sandwich assembly, drive-thru, and beverage preparation, allowing for flexible scheduling and smoother shift operations.
Recognized for excellence: Named "Employee of the Month" twice for outstanding customer service, teamwork, and reliability, contributed to increased customer satisfaction and received positive feedback from management.
Managed food inventory: Monitored ingredient levels, restocked supplies during peak hours, checked expiration dates, and reported shortages to management to ensure smooth kitchen operations.
Handled drive-thru operations: Took and processed drive-thru orders efficiently, maintained accuracy under high-pressure conditions, and ensured quick service while maintaining friendly interactions with customers.
Assisted in training new employees: Helped onboard and train new hires on food preparation, POS system usage, and customer service, ensuring they adhered to company standards and felt confident in their roles.
Upsold menu items: Recommended combo meals, promotions, and add-ons to customers, increasing sales and contributing to a 10% boost in average order value.
Worked in a fast-paced environment: Maintained composure and efficiency during high-volume rushes, coordinated with team members to fulfill orders quickly, and ensured a seamless customer experience.

Cashier

Chick-fil-A, Los Angeles

August 2021 - May 2023

Managed cash transactions: Processed over $3,000 in daily transactions with zero discrepancies, handled refunds and exchanges, balanced registers at shift end, and prepared cash deposits for the accounting team.
Provided customer service: Greeted and assisted 200+ customers per shift, answered inquiries about products and promotions, upsold merchandise, and maintained a friendly and professional demeanor to enhance the customer experience.
Trained new employees: Mentored and trained 5+ new team members on register operations, company policies, and customer service protocols, monitored their progress, and provided feedback to improve efficiency and confidence.
Resolved customer complaints: Addressed customer concerns promptly, processed returns and exchanges per company guidelines, offered alternative solutions, and escalated issues when necessary, contributing to a 15% improvement in customer satisfaction.
Managed inventory tasks: Tracked stock levels, conducted inventory counts, assisted in ordering new stock, restocked shelves, maintained organization in storage areas, and reported low or outdated inventory to management.
Maintained store cleanliness: Ensured a tidy and organized store by cleaning workstations, arranging displays, sanitizing common areas, and restocking supplies to create an inviting shopping environment.
Processed online and phone orders: Assisted customers with placing orders via phone and online platforms, confirmed order details, processed payments, and coordinated with the fulfillment team for timely deliveries.
Supported sales initiatives: Promoted ongoing deals and loyalty programs, encouraged customer sign-ups for memberships and rewards, and contributed to a 10% increase in store revenue through upselling techniques.
Collaborated with team members: Worked closely with colleagues to manage peak hours efficiently, communicated order details accurately, assisted with shift coverage, and contributed to a positive team environment.
Ensured compliance with company policies: Followed all safety and security protocols, adhered to cash-handling procedures, and complied with loss prevention measures to protect company assets and customer information.