Telehealth Coordinator Resume Sample
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Margaret Lewis
Telehealth Coordinator
Detail-oriented Telehealth Coordinator with strong experience supporting virtual healthcare programs, managing telemedicine workflows, coordinating providers and patients, and maintaining compliance with healthcare standards. Skilled in scheduling, EHR systems, remote patient engagement, and cross-department communication to support smooth and reliable telehealth services.
Experience
Senior Telehealth Coordinator
ClearView Digital Health, San Jose, CA
March 2022 – Present
- Managed daily operations of large-scale telehealth programs, supporting physicians, nurses, and specialists across multiple departments
- Coordinated virtual appointments, provider schedules, and patient follow-ups to reduce missed visits and improve attendance rates
- Served as the main point of contact for telemedicine platforms, resolving technical issues and escalating system concerns when needed
- Trained new staff and providers on telehealth tools, virtual visit protocols, and patient communication standards
- Ensured all telehealth activities followed HIPAA, internal compliance rules, and state healthcare regulations
- Monitored telehealth performance metrics, including visit volume, wait times, and patient satisfaction trends
- Collaborated with IT and clinical teams to improve platform usability and workflow efficiency
- Supported remote patient monitoring programs by tracking data submissions and reporting irregularities
- Maintained accurate records in EHR systems and ensured documentation consistency across virtual visits
Telehealth Coordinator
Harmony Care Medical Group, Fremont, CA
June 2019 – February 2022
- Scheduled and coordinated virtual visits for primary care, mental health, and specialty providers
- Assisted patients with telehealth setup, including app installation, device testing, and login guidance
- Managed provider calendars to balance in-person and virtual appointments efficiently
- Documented telehealth encounters, patient concerns, and follow-up actions in electronic health systems
- Responded to patient inquiries related to virtual care access, appointment changes, and technical issues
- Worked closely with clinical teams to streamline telehealth workflows and reduce administrative delays
- Verified patient information, consent forms, and eligibility before virtual appointments
- Supported quality improvement efforts by collecting telehealth feedback and reporting recurring issues
- Maintained confidentiality and secure handling of patient data during all virtual interactions
Healthcare Operations Assistant – Telehealth Support
WellBridge Community Clinics, Santa Clara, CA
January 2017 – May 2019
- Provided administrative and coordination support for early telehealth services across community clinics
- Assisted providers during virtual visits by preparing patient records and ensuring system readiness
- Guided patients through telehealth appointment processes and answered basic technical questions
- Entered appointment notes, visit outcomes, and follow-up tasks into EHR platforms
- Coordinated referrals and virtual follow-up appointments with specialists
- Helped track telehealth usage data and prepared basic operational reports
- Supported compliance efforts by organizing documentation and audit-ready records
- Communicated with billing teams to ensure accurate coding for telehealth services
- Assisted in testing new telemedicine tools before wider rollout
Education
Bachelor of Science in Health Administration
San Jose State University, San Jose, CA
Projects
Telemedicine platform transition support during system upgrade
Virtual patient onboarding improvement initiative for first-time telehealth users
Telehealth workflow optimization project to reduce patient wait times and appointment no-shows
550-000-XXX
San Jose, CA 95112
Skills
Healthcare communication and follow-up
Technical troubleshooting support
Workflow documentation and reporting
Telemedicine platform administration
HIPAA and healthcare compliance
Provider coordination and support
Patient onboarding and education
Electronic health records management
Virtual appointment scheduling
Telehealth program coordination
Certifications
Healthcare IT Support Fundamentals Certificate
HIPAA Privacy and Security Certification
Certified Telehealth Coordinator (CTC)
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